Contact Us:

Phone: (716) 896-5200
Toll Free: (866) 291-6660

Contact Us: (716) 896-5200 | Toll Free: (866) 291-6660
Museum Location:

1020 Humboldt Parkway
Buffalo, New York 14211

Location: 1020 Humboldt Parkway, Buffalo, NY 14211
Hours:

Open 7 Days a Week
Mon-Sun 10am-4pm

Hours: Open 7 Days a Week | Mon-Sun 10am-4pm

Openings




 

Guest Experience Manager

Department: Experience and Exhibits
Position Title: Guest Experience Manager
Reports to: Director of Experience
Status: Full Time Wed-Sun, Exempt

Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

The Guest Experience Manager is responsible for ensuring that all front of house customer service is best in class, and that all retail functions that support the guest experience are performing at the highest possible levels of efficiency. This position will be responsible for leading the Museum Ambassador and Science Buff teams in achieving sales and customer service goals. S/he will serve as the weekend Manager-on-Duty.


Essential Functions
  • General staff leadership:
    • Serve as the weekend Manager-on-Duty, being the point person to ensure, across the organization, the highest standards of customer service to all our guests
    • Establish and implement protocols and training procedures to ensure that all Ambassadors and Buffs have the tools to provide outstanding service, as well as the current information on the numerous program, exhibit and event offerings of the BMS and Tifft
    • Create weekly schedules for Ambassadors and Buffs, managing against staff hour and budget limitations
    • Continuously model best practice and provide coaching and feedback to achieve stellar performance among all team members
  • Supervise a team of Museum Ambassadors, who provide best-in-class front-line service for guests:
    • Oversee and evaluate performance of Ambassadors; facilitate coaching when improvement is necessary and acknowledge and celebrate impressive performance
    • Set expectations and manage Ambassadors toward success in achieving individual and team sales goals in areas including, but not limited to, membership and 3D movies
    • Ensure Ambassadors are meeting expectations in Admissions Desk practices and policies
  • Supervise team of Science Buffs, who engage with guests helping each have an exceptional Museum visit:
    • Develop processes with staff across the organization to ensure that the Buffs are knowledgeable about the science behind current Society offerings and current science stories in the news
    • Establish processes to regularly develop new guest engagement opportunities, including presentations and experiments that highlight our collections, exhibits, and current science events
    • Strive and encourage for continuous improvement in content development and presentation and guest engagement
    • Maintain a program through which each guest enjoys a “personally facilitated experience”
  • Oversee the food and retail functions for the BMS:
    • Ensure the Museum’s Gift Shop, Cinema and Grab and Go Food options are maintained to a world class museum standard
    • Develop and execute gift shop merchandising plans that optimize sales
    • Manage inventory, ensuring appropriate quantities to meet guest demand: place, receive and process orders, stock sales floor
    • Ensure that all inventory is accurately entered in computer tracking system
    • Provide accurate and timely reports on sales functions to Director of Experience, Business Office, and Scientifics Direct. Provide leadership to evolving those reports as necessary to meet internal needs
    • Working with Membership Coordinator and Director of Experience, contribute to indentifying individual and aggregate Ambassador sales goals in areas including, but not limited to, membership and 3D movies. Develop tools and procedure to track and report individual and aggregate Ambassador performance against goals
  • Provide ongoing analysis to all retail and staff functions to generate continuous improvement in ROI
    • Assess appropriateness of price points; make recommendations to alter/improve as necessary
    • Assess performance of 3D films; make recommendations to achieve greatest return
    • Lead effort to increase guest per-cap spending each year
    • Pro-actively explore means to increase earned revenue through greater promotion, increased efficiently in programming, etc.
  • Contribute to organization-wide efforts as appropriate

Education, Experience & Skills Required
  • College degree in business or a similar field
  • At least 5 years professional experience, and two years in a supervisory role. Museum experience preferred.
  • Experience in establishing and training on policies and procedures and coaching for best performance
  • Experience managing a retail function
  • Demonstrated ability in data capture, reporting on Museum program performance and ability to make recommendations for improvement
  • Ability to see broad organization-wide view and translate it to discrete guest and sales opportunities
  • Ability to create excellent customer service experiences for all museum guests
  • Able to politely and respectfully manage challenging customer concerns
  • Goal oriented, accountable
  • Excellent communication and interpersonal skills
  • Able to perform well and problem solve under pressure
  • Must be able to work weekends, holidays, and some evenings
  • Valid NYS driver's license a plus
  • Ability and desire to follow safety standards, policies and protocols
  • Able to work independently and as a member of a team
  • Strong sense of curiosity; an interest in science preferred

Physical Demands
  • Speaking in small and large groups
  • Walking and standing within Museum, sometimes for extended periods
  • Bending/stooping frequently
  • Ability to lift/carry up to 40 lbs

The Museum’s culture is one of collaboration, collegiality and teamwork. Candidates must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.


Please send cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE


 

Brand Identity Manager

Department: Experience/Marketing
Position Title: Brand Identity Manger
Reports to: Director of Experience and Director of Marketing 
Status: Full time/Non-Exempt

Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff is recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

The Brand Identity Manager will have primary responsibility for ensuring that all visual products and representations of, by, and for the Buffalo Museum of Science (BMS) and Tifft Nature Preserve (Tifft) are consistent and appropriate in construct and quality. This position will provide leadership in the strategy, art direction, design and production of all printed and digital graphics, signage, and collateral for the BMS and Tifft. In providing support and expertise across the organization, the Brand Identity Manager will dually report to the Director of Experience and the Director of Marketing and Public Relations.


Essential Functions
Operational:
  • Oversee, manage and maintain the BMS and Tifft’s visual brand identities across the various departments of the organization
  • Provide art direction on all pieces of visual collateral to ensure they are consistent with the BMS and Tifft’s visual identities
  • Collaborate with Marketing / PR, Exhibits, Collections and Development departments
  • Contribute to organization-wide efforts as appropriate

Design:
  • Create all cross-departmental graphics, including:
  • BMS and Tifft advertisements (print and digital ads)
  • Exhibits print collateral
  • Way-finding and signage systems
  • BMS and Tifft website and social graphics
  • Bi-Monthly print newsletter design
  • Email newsletter design
  • Capital campaign, annual fund, and annual report design (as needed)
  • Special event invitations and on-site signage
  • Miscellaneous design needs
  • Maintain the Buffalo Museum of Science and Tifft Nature Preserve master brand style guides
  • Develop style guides for each Audience Engagement Program or special event to ensure they are aligned with the BMS and Tifft master brands
  • Other tasks as assigned

Education, Experience & Skills Required
  • Minimum of a Bachelor’s Degree, a degree in Design preferred
  • Minimum 2-4 years professional experience in graphic design
  • Strong graphic design and production experience, including printing and mounting
  • Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Acrobat, InDesign, Flash) and Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Strong project and traffic management skills; ability to multi-task effectively and juggle multiple graphics request at one time
  • Very strong organizational and problem-solving skills
  • Ability to work safely and efficiently in high-stress situations
  • Video editing and production skills preferred
  • Team player with sense of curiosity and a belief in the potential of knowledge and understanding of science to improve quality of life

Physical Demands
  • Working at a computer for extended periods of time
  • Listening and speaking on the phone frequently
  • Lifting and moving signage and exhibit elements occasionally
  • Walking often within the Museum

The Museum’s culture is one of collaboration, collegiality, and teamwork. Candidates must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.

Please send cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE



 

Database Coordinator and Development Assistant

Department: Development
Position Title: Database Coordinator / Development Assistant
Reports to: Director of Development 
Status: Full time/Non-Exempt

Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff is recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

The Database Coordinator/Development Assistant is essential to the execution of the day-to-day operations of the Development Department. The position has three primary areas of responsibility: 1. Lead all activity and functions in the Altru database (CRM) on behalf of the development and external relations departments. 2. Provide high-quality administrative support to the Director of Development and Major Gifts Officer. 3. Answer incoming calls to the general BMS phone number and provide outstanding customer service to callers.


Essential Functions
Database and Development Information Coordination
  • Coordinate all aspects and use of Altru database for development and external relations functions: lead all data entry; provide strategic counsel regarding the most efficient use of the database; train staff on proper usage; work with staff to expand use for increased efficiency or productivity; oversee routine system maintenance and data clean-up; troubleshoot and lead efforts to resolve questions and problems
  • In response to requests from leadership staff, pull sophisticated, multi-step queries and reports
  • Provide insights and counsel to development and leadership staff to refine requested queries and reports in order to best meet objectives of a project
  • Complete global changes to the system when necessary
  • Enter programs and events into the internal operations calendar and provide a weekly digest of events for all staff via email

Administrative Support
  • Process acknowledgment letters
  • Pull data and create reports for director of development as requested
  • Oversee the coordination/completion of large in-house mailings: manage lists, coordinate with post office/mail houses as necessary to ensure timely mailing of items
  • Coordinate grants calendar
  • Maintain of tickler filing system for grants and donor stewardship
  • Complete of monthly credit card reconciliation
  • Maintain hard-copy filing system
  • Update all VIP donor bio-data
  • Process all Annual Fund data requests
  • Track appeals
  • Printing and photocopying as directed
  • Serve as back-up to administrative office coordinator in providing support to the President and CEO, and Deputy Director
  • Other assignments as requested

Customer Service
  • As the primary member of the Society phone team, and serving as the point of the first impression for many callers to the Society, answer incoming phone calls to the general BMS phone number. Provide accurate and complete information or direct caller to appropriate Society colleague
  • Greet visitors to the Buffalo Museum of Science administrative office; answer questions and facilitate next steps in the reason for their visit
  • Oversee requests for and distribution of free passes to the Museum in response to requests from external organizations. Track and report on activity as directed
  • Contribute to organization-wide efforts as directed
 
Education, Experience & Skills Required
  • BA/BS degree or at least three years experience in professional office setting. Experience in fundraising a plus
  • Fundamental understanding of complex relational database required. Experience in Altru or Blackbaud products a plus
  • Strong attention to detail, outstanding organization skills, and ability to multi-task and prioritize multiple requests in a timely manner, required
  • Strong computer skills including Microsoft Office suite. Experience with Adobe products a plus
  • Strong project and traffic management skills; ability to multi-task effectively and juggle multiple graphics request at one time
  • Ability to multi-task and work well with colleagues at all levels of the organization
  • Must have excellent customer service and communication skills and demonstrate informed professionalism and discretion
  • Desire to work in a high-energy department requiring sustained positive and professional disposition
  • Pro-active team player with a desire to produce experiences and products of the highest quality, as well as to sincerely enjoy work and colleagues
  • Interest in working in a museum or informal science education field a plus
  • Lifelong learner with a natural sense of curiosity and respect for science and the scientific process

Physical Demands
  • Sitting for long periods of time at a work desk/computer on a daily basis
  • Flexibility to work a varied schedule – early mornings, evenings and occasional weekends necessary
  • The position will require periodic evening and weekend work

The Museum’s culture is one of collaboration, collegiality, and teamwork. Candidates must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.

Please send cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE



 

Digital Marketing Coordinator

Department: Marketing and Public Relations
Position Title: Digital Marketing Coordinator
Reports to: Director of Marketing and Public Relations 
Status: Full time/Non-Exempt

Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff is recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

The Digital Marketing Coordinator has accountability for supporting the marketing and public relations efforts of the Buffalo Museum of Science (BMS) and Tifft Nature Preserve (Tifft), including social media management, website content oversight and management/implementation of other various digital marketing initiatives. She/he will work closely with the Director of Marketing & Public Relations, the External Relations department, and Buffalo Society of Natural Sciences (BSNS) Staff, and will report to the Director of Marketing and Public Relations.


Essential Functions
  • Maintain the BMS and Tifft social media presence (Facebook, Twitter, and Instagram) to ensure posts and activity align with social strategy and assist in maintaining the consistency of brand messaging and voice across all platforms
  • Curate and develop social content that drives engagement (collaborating with design team as needed), as well as maintain and update social media content calendars
  • Monitor broader social media trends and proactively offer social-first campaigns and ideas to elevate BMS and Tifft
  • Manage paid social activity across Facebook, Instagram, and Twitter in collaboration with Director Marketing & Public Relations
  • Manage Google AdWords and Google Analytics
  • Ensure the BMS and Tifft websites show current and accurate information, proactively obtaining information and event details from across the organization
  • Update website content for search optimization as needed
  • Monitor key metrics (social, web traffic, etc.) to make data-informed decisions
  • Assemble and review content of bi-monthly newsletter
  • Lead, initiate and monitor marketing surveys on behalf of BMS and Tifft
  • Alongside the Director of Marketing & Public Relations, be accountable to meet pre-determined marketing department goals
  • Assist the Director of Marketing & Public Relations with all marketing / communication-related work as needed


Education, Experience & Skills Required
  • Minimum of a Bachelor’s Degree, a degree in marketing, communications or advertising preferred
  • Minimum 1-3 years of professional and/or related experience in marketing, social media or communications
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Fundamental understanding of the web and social media
  • Experience and proficiency in creating content for Facebook, Twitter, and Instagram
  • High attention to detail; excellent grammar and communication skills
  • Able to understand data, trends, and reports to make informed decisions
  • Self-motivated and enthusiastic personality with a commitment to personal and organizational success
  • Strong time management skills and organizational skills
  • Ability to multi-task and manage multiple projects in a fast-paced work environment
  • Extraordinary interpersonal skills
  • Comfort working on both individual and group projects
  • Exemplary critical thinking decision-making skills
  • Ability to work weekends/evenings as required by the needs of the Society
  • Team player with sense of curiosity and a belief in the potential of knowledge and understanding of science to improve quality of life
  • Knowledge of Adobe Design Suite and social media monitoring services is a plus

Physical Demands
  • Working at a computer for extended periods of time
  • Listening and speaking on the phone frequently
  • Walking often within the Museum

The Museum’s culture is one of collaboration, collegiality, and teamwork. Candidates must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.

Please send cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE



 

Membership Manager

Department: Development
Position Title: Membership Manager
Reports to: Director of Development 
Status: Full time/Non-Exempt

Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff is recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

The Membership Manager is responsible for overseeing the Society's annual membership program through consistent goals (annual, monthly, weekly) intended to continuously increase the amount and engagement of members. He/she enlists a strong sales technique to acquire, steward, retain, and upgrade members. He/she implements stewardship events for members and works with gift officers to identify members with philanthropic capacity. The Membership Manager is the main point of contact for members.


Essential Functions
  • Establish procedures to renew and upgrade current members, while also creating robust opportunities to secure new members
  • Implement memorable stewardship activities for members, especially Seymour’s Circle members
  • Respond to all membership inquiries in a timely
  • Work with Director of Development to set budget goals, track results, and forecast member acquisition and retention associated revenue
  • Create and execute tactics to increase member retention
  • Produce monthly membership reports and review with management to analyze membership
  • Draft membership communications such as welcome letters, renewal reminders, and newsletter
  • Sell memberships at BMS and Tifft Nature Preserve on high traffic days, including
  • Represent the Society at both on and off-site events to support promotional
  • Collaborate with Director of Development and Major Gifts Officer to develop action plans that migrate high-affinity members with giving the capacity to become donors
  • Work with marketing department to build a strong social media platform to promote membership
  • Collaborate with Database Coordinator/ Development Assistant to ensure data
  • Mine data for trends, promotional, sales, and member acquisition opportunities

Education, Experience & Skills Required
  • A Bachelor's Degree in Business, Marketing, or related
  • Minimum 3 years of professional experience in development, marketing, or sales
  • Previous experience in fundraising or membership programs
  • Experience working in deadline-driven environment
  • Fundamental understanding of complex relational database required. Experience in Altru or Blackbaud products a plus
  • Able to monitor and meet several goals including revenue, new member acquisition, and renewed members
  • Strong written communication skills— ability to write clear, structured, articulate, and persuasive copy
  • Understands the importance of data-driven results, able to identify the appropriate data to track, can analyze data sets and make informed decisions from that analysis
  • Ability to communicate appropriately with supervisor and coworkers
  • Proficient in Microsoft Office suites
  • Strong and creative presentation skills
  • Extraordinary interpersonal skills
  • Able to work well in a team environment, handle multiple assignments, and meet deadlines
  • Ability to facilitate consensus
  • Exemplary critical thinking decision-making skills
  • Must have a sincere interest in stewarding member relationships and a desire to work in a donor centered development culture

Physical Demands
  • Sitting for long periods
  • Reading printed material and computer screens regularly
  • Hearing and talking with people inside and outside the organization either in person or on the telephone daily
  • Ability to assist as needed with event set-up, design and take-down
  • Manual operation of a computer keyboard daily
  • Moving around and between the Society's sites on a daily

The Museum’s culture is one of collaboration, collegiality, and teamwork. Candidates must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.

Please send cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE



 

Museum Ambassador

Department: Learning & Interpretation
Position Title: Museum Ambassador
Reports to: Guest Experience Manager
Status: Part time/non-exempt

Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

The Museum Ambassador is the initial interface between the Museum and our guest and is responsible for all admissions, cinema and retail transactions. The ideal candidate is driven to provide, from start to finish, an exceptional guest experience. Museum Ambassador’s help guests have the best possible experience through friendly, positive interactions that make them feel like “Rock Stars.”

Staff accessibility is a top priority for our guests, and staff should always be available to serve where needed. Staff should be comfortable engaging with visitors and also be aware of general Museum and Tifft offerings such as workshops, camps and special events. Do you have a unique combination of a love for science, charismatic personality, curiosity and the ability to communicate easily with guests!


Essential Functions
  • Demonstrate an outgoing and friendly demeanor at all times to guests of all ages
  • Provide excellent customer service and be well versed in the Museum and its offerings
  • Transact sales on point-of-sale and Altru systems quickly, accurately, and efficiently
  • Knowledge and ability to communicate all levels of Museum membership and be engaged in active sales of all Society offerings
  • Museum Ambassadors must be familiar with and able to enthusiastically explain all current attractions, including but not limited to; admissions, membership, 3D Cinema, concessions, retail, Discovery Camps, birthday parties, workshops, special events and programs
  • Must be accurate and prompt in handling financial transactions, which include cash, check and credit card processing
  • Respond to guest needs immediately
  • Assist in inventory control; help to main an orderly and attractive work space and organized stockroom by keeping merchandize filed and neatly displayed
  • Responsible for operating the 3D Cinema
  • Strive to meet and exceed sales goals
  • Perform all other tasks as directed by supervisor

Experience, Skills and Personal Qualities Required
  • Ability to work a flexible schedule, which may include weekends, holidays and some evenings
  • A “people person” with a friendly, outgoing personality
  • Comfortable with technology required; experience with point-of-sale systems desired
  • Prior retail or customer service experience required
  • Ability to multitask and prioritize
  • Work independently and proactively
  • Strong teamwork and collaboration skills
  • Able to perform well under pressure
  • Detail oriented, organized, motivated, responsible and dependable

Physical Demands
  • Speaking in small and large groups
  • Walking and standing within Museum, sometimes for extended periods
  • Bending/stooping frequently
  • Use of a computer
  • Ability to lift/carry up to 40 lbs
  • Walking up and down stairs to the projection booth

The Society’s culture is one of collaboration, collegiality, and teamwork. Candidate must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.


Please send cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE




Facilitator of Guest Experience

Department: Learning and Interpretation
Position Title: Facilitator of Guest Experience (a.k.a. Science Buffs)
Reports to: Guest Experience Manager
Status: Part time/Non-Exempt

Position Overview

At the Buffalo Museum of Science, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research show that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

This staff member’s primary responsibility is to provide informative, engaging and fun learning experiences that will inspire curiosity and awe. This happens is a variety of situations and locations ranging from personnel facilitated experiences, to short interactive activities, to exhibit facilitation and demonstrations. A Facilitator of Guest Experience will help guests have the best possible experience through friendly, positive interactions that make them feel like “Rock Stars”. Additionally, this staff person will maintain a controlled and positive learning environment.

Staff accessibility is a top priority for our guests, and the Guest Experience Team should always be available to serve where needed. The Facilitator of Guest Experience should be comfortable discussing topics within assigned Science Studios and also be aware of general Museum offerings such as workshops, camps and special events. Facilitators must have a unique combination of a love for science, charismatic personality, curiosity and the ability to communicate easily with guests.


Essential Functions
  • Create “wow” experiences for visitors
  • Actively seek out and engage guests in conversation, exploration and experimentation using strategies which may include inquiry, adapting to the audience, making STEM content relevant and fun, personalizing experiences and using positive reinforcement and appropriate humor to provide exceptional guest experiences
  • Utilize high degree of people skills to initiate warm, friendly engagement experiences for visitors of all ages
  • Lead audience-appropriate activities on the floor and in demos for guests
  • Cultivate positive relationships with the public
  • Aide guest in proper exhibit use/function to ensure safety of guest
  • Provide excellent customer service and be well versed in the Museum and its offerings to serve as a resource person
  • Provide general order and appearance of Museum spaces
  • Troubleshoot challenges in Museum spaces and communicate maintenance and or exhibit issues to the appropriate person or department
  • Display understanding and enthusiasm about the Museum’s big picture goals and this critical role within it
  • Work in partnership with volunteers on the floor
  • Attend regular mandatory training sessions and monthly full staff meetings if possible
  • Follow safety standards and protocols
  • Challenge yourself and team members to provide the highest quality of personalized facilitated experiences for our guests

Experience, Skills and Personal Qualities Required
  • An affinity for science; views science as fun
  • Strong theater experience or ability to effectively present before a person, small or large group
  • A “people person” with a friendly, outgoing personality
  • Excellent interpersonal skills
  • Ability to facilitate learning of exhibit content in a museum environment
  • Ability to effectively present STEM content in both one-on-one and group settings in an engaging, energetic and compelling manner
  • Work independently and proactively
  • Strong teamwork and collaboration skills
  • Be able to perform well under pressure
  • Be organized, responsible and dependable
  • Highly energetic and motivated
  • Must be able to work weekends and holidays and some evenings
  • Valid NYS driver’s license a plus

Physical Demands
  • Speaking in small and large groups
  • Walking and standing within Museum, sometimes for extended periods
  • Bending/stooping frequently
  • Ability to lift/carry up to 40 lbs

The Museum’s culture is one of collaboration, collegiality and teamwork. Candidate must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.


Please submit cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE
General Admission

$11 Adults
$9 Seniors 62+
$9 Students/Military with ID
$8 Children 2-17

FREE for Museum Members and children under 2

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