Contact Us:

Phone: (716) 896-5200
Toll Free: (866) 291-6660

Contact Us: (716) 896-5200 | Toll Free: (866) 291-6660
Museum Location:

1020 Humboldt Parkway
Buffalo, New York 14211

Location: 1020 Humboldt Parkway, Buffalo, NY 14211
Hours:

Open 7 Days a Week
Mon-Sun 10am-4pm

Hours: Open 7 Days a Week | Mon-Sun 10am-4pm

Facility Rental & Events Coordinator

Department: External Relations
Position Title: Facility Rental & Events Coordinator
Primary Reporting Responsibility: Marketing and Special Events Manager
Status: Full time/non-exempt


Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests..


Summary of Position

The Facility Rental & Events Coordinator will lead the effort in the promotion and sales of the Buffalo Museum of Science and Tifft Nature Preserve for private rental events such as weddings, corporate events, private dinners, parties, etc. She/he will provide outstanding customer service to private individuals, corporations, and organizations while promoting and selling facility rentals. She/he will serve as the onsite logistics coordinator and Society representative for all rentals. She/he will organize and execute annual sales and logistics plans for both locations, including vendor and volunteer recruitment and contract coordination. The coordinator is responsible for the management, organization, and planning of facility rentals and will be expected to exceed annual rental revenue goals in the range of $35-70k annually.

She/he will prepare financial and customer satisfaction rental reports as requested and create and manage the facility rental budget. She/he will also assist with the coordination and execution of special fundraising events initiated by the Development and External Relations departments. 

The position plays a critical role in building customer satisfaction through outstanding service. He/she will provide world-class client and patron service to all potential business contacts. This position reports directly to the Marketing and Special Events Manager and must work effectively with other Society staff including administrative, maintenance, development, finance, education, curatorial and Tifft Nature Preserve departments.


Essential Functions

Facility Rentals
• Provide professional and courteous service to all potential customers and contacts.
• Organize and execute overall facility rental sales plan for the Buffalo Museum of Science and Tifft Nature Preserve including marketing and sales opportunities.
• Build and manage annual facility rental budget, approved by Board of Directors; meet or exceed facility rental revenue expectations set forth in the facility rental budget.
• Adhere to a high level of standards and expectations regarding the Buffalo Museum of Science and Tifft Nature Preserve’s appearance and overall general impression as received by patrons.
• Accept and follow appropriate accounting procedures to record payments; prepare facility rental reports and provide accounting detail as requested and required through Altru database system.
• Coordinate all aspects of large private facility rentals (weddings, corporate events, private dinners, parties, etc.) including programming calendar coordination, walk-through meetings, contract preparation, vendor suggestions, client interaction, and day of event coordination.
• Facilitate sales and coordination of smaller daytime room rentals at the Buffalo Museum of Science and Tifft Nature Preserve.
• Ensure Society rules and regulations are upheld during events and that proper safety and provisions are planned for in advance and properly executed during the event.
• Pursue and schedule appointments to meet with potential business leads for facility rental opportunities 
• Responsible for the development of digital and print marketing sales materials and annual advertising campaigns for both the Buffalo Museum of Science and Tifft Nature Preserve.
• Adhere to all insurance and local/state permitting processes and requirements.
• Complete and send contracts to potential clients upon request.
• Respond to and follow up on all leads and contacts established via phone or internet.
• Respond to inquiries and update photos and information as needed on advertising sites (The Knot, Wedding Wire, etc.).

Special Events
• Assist Marketing and Special Events Manager with directing and managing volunteer event committees and executing overall plans for special events, including event logistics, vendor and volunteer recruitment, contract coordination and creating additional revenue opportunities.
• Assist Marketing and Special Events Manager with event ticket sales, special event budgets and invoicing through Altru database system.
• Serve as logistics liaison for facility usage for development-related events (as approved by management) with sponsors and partners.
• Continually assess facilities and services and make improvement recommendations to management based on guest feedback.


Experience, Skills and Personal Qualities Required

• Minimum of a Bachelor's degree in related discipline/field required and event planning skills preferred.
• Minimum 3 to 5 years of professional and/or related experience in event management and sales.
• A self-motivated and enthusiastic personality with a commitment to personal as well as organizational success.
• Must possess superior customer service as well as oral and written communication skills. 
• Strong time-management and organizational skills.
• Comfort in working on both individual and group projects.
• Ability to multi-task and manage multiple projects in a fast paced work environment.
• Experience with creating, managing and understanding budgets. 
• Competency with Microsoft Office.
• Flexible schedule - ability to work weekends and evenings as required by his/her position and the needs of the Society.
• Possess ability and willingness to learn various industry-related software programs.
• Must possess a high level of integrity and sense of professionalism.
• Exhibits good judgment and independent decision making skills.


Physical Demands

• Reading printed material and computer screens regularly through the day.
• Manual operation of a computer keyboard daily.
• Valid driver’s license and ability to travel as needed.
• Ability to lift 25 lbs.

The Society’s culture is one of collaboration, collegiality, and teamwork. Candidate must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.

Please send cover letter, resume and names of three references via USPS or email to:
Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.

Applications will be accepted until March 27, 2017

EOE

 

 

Museum Ambassador

Department: Learning & Interpretation
Position Title: Museum Ambassador
Primary Reporting Responsibility: Guest Experience Manager
Status: Part time/non-exempt


Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests..


Summary of Position

The Museum Ambassador is the initial interface between the Museum and our guest and is responsible for all admissions, cinema and retail transactions. The ideal candidate is driven to provide, from start to finish, an exceptional guest experience. Museum Ambassador’s help guests have the best possible experience through friendly, positive interactions that make them feel like “Rock Stars.”

Staff accessibility is a top priority for our guests, and staff should always be available to serve where needed. Staff should be comfortable engaging with visitors and also be aware of general Museum and Tifft offerings such as workshops, camps and special events. Do you have a unique combination of a love for science, charismatic personality, curiosity and the ability to communicate easily with guests!


Essential Functions

• Demonstrate an outgoing and friendly demeanor at all times to guests of all ages.
• Provide excellent customer service and be well versed in the Museum and its offerings.
• Transact sales on point-of-sale and Altru systems quickly, accurately, and efficiently.
• Knowledge and ability to communicate all levels of Museum membership and be engaged in active sales of all Society offerings.
• Museum Ambassadors must be familiar with and able to enthusiastically explain all current attractions, including but not limited to; admissions, membership, 3D Cinema, concessions, retail, Discovery Camps, birthday parties, workshops, special events and programs.
• Must be accurate and prompt in handling financial transactions, which include cash, check and credit card processing.
• Respond to guest needs immediately.
• Assist in inventory control; help to main an orderly and attractive work space and organized stockroom by keeping merchandize filed and neatly displayed.
• Responsible for operating the 3D Cinema
• Strive to meet and exceed sales goals.
• Perform all other tasks as directed by supervisor.

Experience, Skills and Personal Qualities Required

• Ability to work a flexible schedule, which may include weekends, holidays and some evenings.
• A “people person” with a friendly, outgoing personality
• Comfortable with technology required; experience with point-of-sale systems desired
• Prior retail or customer service experience required
• Ability to multitask and prioritize
• Work independently and proactively
• Strong teamwork and collaboration skills
• Able to perform well under pressure
• Detail oriented, organized, motivated, responsible and dependable

Physical Demands

• Speaking in small and large groups.
• Walking and standing within Museum, sometimes for extended periods.
• Bending/stooping frequently.
• Use of a computer
• Ability to lift/carry up to 40 lbs.
• Walking up and down stairs to the projection booth

The Society’s culture is one of collaboration, collegiality, and teamwork. Candidate must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.

Please send cover letter, resume and names of three references via USPS or email to:
Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.

Applications will be accepted until March 1, 2017

EOE

 

 

Facilitator of Guest Experience

Department: Learning and Interpretation
Position Title: Facilitator of Guest Experience (a.k.a. Science Buffs)
Primary Reporting Responsibility: Guest Experience Manager
Status: Part time/Non-Exempt


Position Overview

At the Buffalo Museum of Science, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research show that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

This staff member’s primary responsibility is to provide informative, engaging and fun learning experiences that will inspire curiosity and awe. This happens is a variety of situations and locations ranging from personnel facilitated experiences, to short interactive activities, to exhibit facilitation and demonstrations. A Facilitator of Guest Experience will help guests have the best possible experience through friendly, positive interactions that make them feel like “Rock Stars”. Additionally, this staff person will maintain a controlled and positive learning environment. Staff accessibility is a top priority for our guests, and the Guest Experience Team should always be available to serve where needed. The Facilitator of Guest Experience should be comfortable discussing topics within assigned Science Studios and also be aware of general Museum offerings such as workshops, camps and special events. Facilitators must have a unique combination of a love for science, charismatic personality, curiosity and the ability to communicate easily with guests.


Essential Functions

• Create “wow” experiences for visitors
• Actively seek out and engage guests in conversation, exploration and experimentation using strategies which may include inquiry, adapting to the audience, making STEM content relevant and fun, personalizing experiences and using positive reinforcement and appropriate humor to provide exceptional guest experiences.
• Utilize high degree of people skills to initiate warm, friendly engagement experiences for visitors of all ages
• Lead audience-appropriate activities on the floor and in demos for guests.
• Cultivate positive relationships with the public
• Aide guest in proper exhibit use/function to ensure safety of guest
• Provide excellent customer service and be well versed in the Museum and its offerings to serve as a resource person.
• Provide general order and appearance of Museum spaces.
• Trouble-shoot challenges in Museum spaces and communicate maintenance and or exhibit issues to the appropriate person or department.
• Display understanding and enthusiasm about the Museum’s big picture goals and this critical role within it.
• Work in partnership with volunteers on the floor
• Attend regular mandatory training sessions and monthly full staff meetings if possible
• Follow safety standards and protocols
• Challenge yourself and team members to provide the highest quality of personalized facilitated experiences for our guests.

Experience, Skills and Personal Qualities Required

• An affinity for science; views science as fun
• Strong theater experience or ability to effectively present before a person, small or large group
• A “people person” with a friendly, outgoing personality
• Excellent interpersonal skills
• Ability to facilitate learning of exhibit content in a museum environment
• Ability to effectively present STEM content in both one-on-one and group settings in an engaging, energetic and compelling manner
• Work independently and proactively
• Strong teamwork and collaboration skills
• Be able to perform well under pressure
• Be organized, responsible and dependable
• Highly energetic /motivated
• Must be able to work weekends and holidays and some evenings
• Valid NYS driver’s license a plus

Physical Demands

• Speaking in small and large groups.
• Walking and standing within Museum, sometimes for extended periods.
• Bending/stooping frequently.
• Ability to lift/carry up to 40 lbs.

The Museum’s culture is one of collaboration, collegiality and teamwork. Candidate must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.

Please submit cover letter, resume and names of three references by  March 1, 2017 via USPS or email to:
Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.

EOE
General Admission

$11 Adults
$9 Seniors 62+
$9 Students/Military with ID
$8 Children 2-17

FREE for Museum Members and children under 2

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