Contact Us:

Phone: (716) 896-5200
Toll Free: (866) 291-6660

Contact Us: (716) 896-5200 | Toll Free: (866) 291-6660
Museum Location:

1020 Humboldt Parkway
Buffalo, New York 14211

Location: 1020 Humboldt Parkway, Buffalo, NY 14211
Hours:

Open 7 Days a Week
Mon-Sun 10am-4pm

Hours: Open 7 Days a Week | Mon-Sun 10am-4pm

 

Guest Sales Operations Manager

Department: Administration
Position Title: Guest Sales Operations Manager
Reports to: Chief Financial officer
Status: Part Time/Non-exempt

Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

This staff member’s primary responsibilities are to ensure that all retail and upsell functions that support the guest experience are performing at the highest possible level of efficiency, from both financial return and guest impact perspectives.


Essential Functions
  • Oversee the food and retail functions for the BMS
    • Ensure the Museum’s Gift Shop and Cinema are maintained to a world class museum standard
    • Develop and execute gift shop merchandising plans that optimize sales
    • Manage inventory, ensuring appropriate qualities to meet guest demand: place, receive and process orders, stock sales floor
    • Ensure that all inventory is accurately entered in computer tracking system
    • Conduct regular inventory checks and maintain tight gift shop inventory controls
    • Working with our retail partner, Scientifics Direct, continuously provide new inventory that will appeal to guests and eliminate that which does not
    • Ensure Ambassadors are familiar with inventory and able to sell it effectively
    • Provide accurate and timely reports on sales functions to Director of Experience, Business Office and Scientifics Direct. Provide leadership to evolving those reports as necessary to meet internal needs
  • Working with the Guest Experience Coordinator, contribute to the development and implementation of training protocols and procedures to ensure that Museum Ambassadors provide best-in-class front-line service for guests
  • Working with Membership Coordinator and Guest Experience Coordinator, contribute to identifying individual and aggregate Ambassador sales goals in areas including, but not limited to, membership and 3D movies. Develop tools and procedures to track and report individual an aggregate Ambassador performance against goals
  • Provide ongoing analysis to all retail, upsell and staff functions to generate continuous improvement in ROI
    • Assess appropriateness of price points; make recommendations to alter/improve as necessary
    • Lead effort to increase guest per-cap spending each year
    • Assess performance of 3D films; make recommendations to achieve greatest return
    • Pro-actively explore means to increase earned revenue through greater promotion, increased efficiently in programming, etc
  • Contribute to organization-wide efforts as appropriate

Education, Experience & Skills Required
  • College degree in business or a similar field
  • At least five years professional experience, experience in a supervisory role preferred
  • Experience managing a retail function
  • Exceptional understanding of sales, budgeting and merchandising
  • Strong inventory control orientation
  • Demonstrated ability in data capture, financial analysis and reporting on Museum program performance and ability to make recommendations for improvement
  • Ability to see broad organization-wide view and translate it to discrete guest and sales opportunities
  • High competency with data recording and analysis tools, such as spreadsheets and CRM reporting functions
  • Ability and desire to follow safety standards, policies and protocols
  • Goal oriented, accountable
  • Able to work independently and as a member of a team
  • Able to perform well and problem solve under pressure
  • Must be able to work occasional weekends and evenings
  • Strong sense of curiosity; an interest in science preferred

Physical Demands
  • General office setting demands

The Museum’s culture is one of collaboration, collegiality and teamwork. Candidates must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.


Please send cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE


 

Custodian

Department: Operations
Position Title: Custodian
Reports to: Facilities Director
Status: Full time/Non-Exempt

Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

Under the guidance and supervision of the Operations Manager; Custodians will be essentially responsible for general cleaning duties of all properties operated by the Society.


Essential Functions
  • Assist with simple repairs when needed or required
  • Dusting of all cabinetry, inside and out
  • Maintenance and waxing of floors
  • Maintenance and cleaning of all window and cabinetry glass
  • Maintenance and cleanliness of all Society restrooms
  • Maintain supplies for administrative office, kitchen, computers, etc.
  • Assist in the re-order of daily consumables as they pertain to Operations
  • Assist in the maintenance of the Society’s grounds, such as snow removal, refuse pick-up, raking of leaves, etc.
  • Perform other duties as assigned by the Operations Manager
  • Maintain at all times a friendly and outgoing disposition

Education, Experience & Skills Required
  • Minimum of High School Diploma or GED
  • Minimum of 1 year experience in custodial operations
  • An appreciation for science, nature, education, and a passion for the mission of the Society
  • A genuine care for people and the environment
  • A willingness to learn new skills
  • Basic computer skills

Physical Demands
  • Must be physically fit and able bodied
  • Position requires lifting of heavy objects (minimum of 50 lbs), climbing stairs and ladders, walking long distances, standing for extended periods of time, etc.
  • Reading and understanding printed materials and schedules
  • Hearing and speaking with people in person and on a telephone / two way radio routinely on a daily basis
  • Moving around and between the Society’s sites on a daily basis
  • NYS Drivers License desired but not mandatory
  • Must be able to work flexible hours, including weekends, holidays, and evenings as necessary

This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.

Application Deadline July 7th, 2017

Please send cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE


 

Museum Ambassador

Department: Learning & Interpretation
Position Title: Museum Ambassador
Reports to: Guest Experience Manager
Status: Part time/non-exempt

Position Overview

At the Buffalo Museum of Science and Tifft Nature Preserve, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research shows that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

The Museum Ambassador is the initial interface between the Museum and our guest and is responsible for all admissions, cinema and retail transactions. The ideal candidate is driven to provide, from start to finish, an exceptional guest experience. Museum Ambassador’s help guests have the best possible experience through friendly, positive interactions that make them feel like “Rock Stars.”

Staff accessibility is a top priority for our guests, and staff should always be available to serve where needed. Staff should be comfortable engaging with visitors and also be aware of general Museum and Tifft offerings such as workshops, camps and special events. Do you have a unique combination of a love for science, charismatic personality, curiosity and the ability to communicate easily with guests!


Essential Functions
  • Demonstrate an outgoing and friendly demeanor at all times to guests of all ages
  • Provide excellent customer service and be well versed in the Museum and its offerings
  • Transact sales on point-of-sale and Altru systems quickly, accurately, and efficiently
  • Knowledge and ability to communicate all levels of Museum membership and be engaged in active sales of all Society offerings
  • Museum Ambassadors must be familiar with and able to enthusiastically explain all current attractions, including but not limited to; admissions, membership, 3D Cinema, concessions, retail, Discovery Camps, birthday parties, workshops, special events and programs
  • Must be accurate and prompt in handling financial transactions, which include cash, check and credit card processing
  • Respond to guest needs immediately
  • Assist in inventory control; help to main an orderly and attractive work space and organized stockroom by keeping merchandize filed and neatly displayed
  • Responsible for operating the 3D Cinema
  • Strive to meet and exceed sales goals
  • Perform all other tasks as directed by supervisor

Experience, Skills and Personal Qualities Required
  • Ability to work a flexible schedule, which may include weekends, holidays and some evenings
  • A “people person” with a friendly, outgoing personality
  • Comfortable with technology required; experience with point-of-sale systems desired
  • Prior retail or customer service experience required
  • Ability to multitask and prioritize
  • Work independently and proactively
  • Strong teamwork and collaboration skills
  • Able to perform well under pressure
  • Detail oriented, organized, motivated, responsible and dependable

Physical Demands
  • Speaking in small and large groups
  • Walking and standing within Museum, sometimes for extended periods
  • Bending/stooping frequently
  • Use of a computer
  • Ability to lift/carry up to 40 lbs
  • Walking up and down stairs to the projection booth

The Society’s culture is one of collaboration, collegiality, and teamwork. Candidate must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.


Please send cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE




Facilitator of Guest Experience

Department: Learning and Interpretation
Position Title: Facilitator of Guest Experience (a.k.a. Science Buffs)
Reports to: Guest Experience Manager
Status: Part time/Non-Exempt

Position Overview

At the Buffalo Museum of Science, we take pride in providing an environment that inspires curiosity, self-directed learning and fun for our guests of all ages. All staff are recruited, trained, directed and developed with this in mind. We believe that science is fun and that everyone can be a scientist when they make observations and ask questions. Research show that when you mix GREAT SERVICE with GREAT PEOPLE, the result is LASTING MEMORIES for our guests.


Summary of Position

This staff member’s primary responsibility is to provide informative, engaging and fun learning experiences that will inspire curiosity and awe. This happens is a variety of situations and locations ranging from personnel facilitated experiences, to short interactive activities, to exhibit facilitation and demonstrations. A Facilitator of Guest Experience will help guests have the best possible experience through friendly, positive interactions that make them feel like “Rock Stars”. Additionally, this staff person will maintain a controlled and positive learning environment.

Staff accessibility is a top priority for our guests, and the Guest Experience Team should always be available to serve where needed. The Facilitator of Guest Experience should be comfortable discussing topics within assigned Science Studios and also be aware of general Museum offerings such as workshops, camps and special events. Facilitators must have a unique combination of a love for science, charismatic personality, curiosity and the ability to communicate easily with guests.


Essential Functions
  • Create “wow” experiences for visitors
  • Actively seek out and engage guests in conversation, exploration and experimentation using strategies which may include inquiry, adapting to the audience, making STEM content relevant and fun, personalizing experiences and using positive reinforcement and appropriate humor to provide exceptional guest experiences
  • Utilize high degree of people skills to initiate warm, friendly engagement experiences for visitors of all ages
  • Lead audience-appropriate activities on the floor and in demos for guests
  • Cultivate positive relationships with the public
  • Aide guest in proper exhibit use/function to ensure safety of guest
  • Provide excellent customer service and be well versed in the Museum and its offerings to serve as a resource person
  • Provide general order and appearance of Museum spaces
  • Troubleshoot challenges in Museum spaces and communicate maintenance and or exhibit issues to the appropriate person or department
  • Display understanding and enthusiasm about the Museum’s big picture goals and this critical role within it
  • Work in partnership with volunteers on the floor
  • Attend regular mandatory training sessions and monthly full staff meetings if possible
  • Follow safety standards and protocols
  • Challenge yourself and team members to provide the highest quality of personalized facilitated experiences for our guests

Experience, Skills and Personal Qualities Required
  • An affinity for science; views science as fun
  • Strong theater experience or ability to effectively present before a person, small or large group
  • A “people person” with a friendly, outgoing personality
  • Excellent interpersonal skills
  • Ability to facilitate learning of exhibit content in a museum environment
  • Ability to effectively present STEM content in both one-on-one and group settings in an engaging, energetic and compelling manner
  • Work independently and proactively
  • Strong teamwork and collaboration skills
  • Be able to perform well under pressure
  • Be organized, responsible and dependable
  • Highly energetic and motivated
  • Must be able to work weekends and holidays and some evenings
  • Valid NYS driver’s license a plus

Physical Demands
  • Speaking in small and large groups
  • Walking and standing within Museum, sometimes for extended periods
  • Bending/stooping frequently
  • Ability to lift/carry up to 40 lbs

The Museum’s culture is one of collaboration, collegiality and teamwork. Candidate must enjoy working with people and have a desire to produce products and experiences of the highest quality. This job description is not intended to be interpreted as a comprehensive inventory of all duties, qualifications and work conditions. There will be times when the duties of this position will be modified in order to provide the best possible experience for our guests.


Please submit cover letter, resume and names of three references via email or USPS to:

Careers
Buffalo Museum of Science
1020 Humboldt Parkway
Buffalo, NY 14211
This email address is being protected from spambots. You need JavaScript enabled to view it.
EOE
General Admission

$11 Adults
$9 Seniors 62+
$9 Students/Military with ID
$8 Children 2-17

FREE for Museum Members and children under 2

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