Cancellation & Refund Policy
The Buffalo Society of Natural Sciences (BSNS) reserves the right to cancel, change or alter any program. The BSNS will make every effort to communicate changes to all parties. Cancellations or changes to a reservation by a participant will be accepted via phone or e-mail, and must be received by the stated cancellation deadline. It is the registrant’s responsibility to ensure the cancellation or change is received and approved within the deadline.
Changes to your reservation, including final group numbers, must be made 48 hours prior to the scheduled visit to receive a refund. Groups that arrive at the Buffalo Museum of Science or Tifft Nature Preserve with fewer people and did not provide the BSNS with the change 48 hours prior to the start of the reservation will not receive a refund.
Cancellations must be received at least 48 hours in advance. The BSNS will then make every reasonable attempt to reschedule your program. If the program cannot be rescheduled, the BSNS will issue a refund. The refund will be assessed an administrative charge of $25. If a cancellation is made less than 48 hours before the scheduled program, the full program fee will be charged. If you registered for a program that was canceled by the BSNS, you will receive a full refund.
If the BSNS is closed due to inclement weather, all programs will automatically be canceled. BSNS weather closings are communicated via the local media outlets. The BSNS will make every reasonable attempt to reschedule your program. If the program cannot be rescheduled the BSNS will issue a full refund.
The BSNS will not refund deposits for cancellations made less than fourteen business days prior to the party. Cancellations made more than fourteen days prior to the party will incur a $25 administrative fee, which will be deducted from the deposit. In the case of emergency or other prohibitive circumstances as determined by the BSNS, the BSNS will attempt to reschedule the party to a day and time convenient for both the customer and the BSNS.
The BSNS will not refund camp program fees for cancellations made less than five business days prior to the start of camp. Cancellations made more than five business days prior to the start of camp will incur a $25 administrative fee which will be deducted from the camp program fee.
The BSNS will not refund payments for cancellations made less than five business days prior to the program. Refunds will not be available for registrants who choose not to attend a class/program. If you registered for a program that was canceled by the BSNS, you will receive a full refund.
The BSNS does not refund admission.
BSNS Memberships are non-refundable in whole or in part. Approved discounts can only be applied at the time of purchase. Memberships are not transferable, non-refundable, and cannot be applied to school visits. Please see the full list of membership policies HERE.
Kellogg Observatory reservations can only be made day-of (Wednesdays), beginning at 10 a.m. Observatory viewing tickets are $10.00 each (BMS members save 10%) and no refunds will be issued. In the event of poor visibility, the Museum will offer an alternate astronomy experience for visitors, including a tour of the Kellogg Observatory and a planetarium show. Guests will not be allowed on the roof in the event of thunder and lightning. No refunds will be issued.