COVID-19 Plan & FAQ’s

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COVID-19 Plan & FAQ’s

Last updated on Thursday, July 15, 2021

The Buffalo Society of Natural Sciences prioritizes an environment that protects the health and safety of all our guests. We celebrate the science that has led to and informed the CDC’s actions to loosen face covering protocols for fully vaccinated individuals and we look forward with great anticipation to when all ages are eligible to receive the vaccine.

At this time, for the protection of our guests under 12 years of age, the Buffalo Museum of Science will continue to require face coverings for all visitors, staff, and volunteers.

If you’re looking for resources to help you make an informed decision about COVID 19 vaccines and to help you discuss options with your family, friends, and community, we encourage you to visit vaccinesandus.org.

In response to the COVID-19 pandemic and government mandates, the BMS is implementing a comprehensive safety plan, cleaning protocols and enhanced visitor policies informed by New York State Guidelines as well as science-based safety recommendations from public health experts including the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), Occupational Safety and Health Administration (OSHA), Erie County Department of Health (ECDOH).

In order for us to provide the safest environment possible, we are asking our guests to join us in our effort to reduce the spread of COVID-19 while exploring the wonders of science together.

Be sure to review these updates before making your way to the Museum as our policies are subject to change at any time.

BMS Safety and Sanitization Protocols

The Buffalo Museum of Science is taking added measures beyond our standard sanitizing procedures in an effort to reduce the spread of COVID-19.

Face Coverings for Staff and Volunteers: All staff and volunteers, as well as guests over two years of age, are required to wear face coverings that properly cover the nose and mouth while in public areas of the Museum, or when social distancing is not possible.

On-site Sales Transactions: We strongly encourage non-member guests to purchase their tickets online before your visit. Members may show their member ID at the admissions desk for entry without making advance reservations.

Enhanced Cleaning Protocols: In addition to daily comprehensive and deep cleanings using the Clorox® Total 360® System Electrostatic Sprayer, we have developed a comprehensive sanitization plan to give the necessary care to high-touch surfaces during Museum hours, including exhibit displays and handrails, using cleaning agents effective against COVID-19.

Additional Hand Sanitizing Stations: Hand sanitizing stations have been added throughout the available exhibit spaces for easy access during your visit.

Food and Drink: The Museum’s first floor, including the 3D Cinema Concession area and gift shop, is closed for renovations. Guests may bring their own food or drink but must enjoy them on the Museum’s 2nd floor balcony and not in exhibit spaces.

COVID-19 Guest Policies

All guests are required to comply with all COVID-19 safety measures and abide by the Museum’s Visitor Code of Conduct. While visiting the Buffalo Museum of Science, please adhere to the following health and safety measures for preventing the spread of COVID-19.

Personal Health Assessment: Before visiting the Museum, please take a moment to assess your own health. If you are feeling unwell, have a temperature of 100.4°F or higher, or if over the past 14 days you have been in close proximity to an individual who has tested positive for COVID-19, please stay home.  Simply call us to reschedule your tickets for another time when you are feeling well.

Face Coverings and Masks: All Museum guests two years of age or older are required to wear a face covering while visiting the Museum. Face coverings should be worn at all times and fully cover your nose and mouth. Guests who remove their face coverings will be reminded of this policy. Face shields must be accompanied by a proper face covering. If you do not have a face covering we will provide you with one, free of charge.

Social Distancing: While visiting, please make every effort to maintain a six-foot distance (at minimum) from other guests.

Restroom and Elevator Capacities: Please limit one guest or social group to the bathroom or elevator at a given time.

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Visitor FAQ’s

Is the entire Museum open?

As part of our gradual reopening, the following spaces are currently available. You may find that some exhibit displays may have been modified or removed in accordance with NYS mandates:

  • 1st floor – Atrium experiences and Collections displays
  • 2nd floor – Rethink Extinct, Biodiversity, Artifacts, Explore YOU presented by Independent Health, and Find WHY
  • 3rd floor – Our Marvelous Earth, Yum! Presented by Wegmans, Bug Works, and In Motion
  • 4th floor – Buffalo in Space

The following spaces are closed for renovations:

  • 1st floor – Explorations early childhood gallery, 3D Cinema and concessions area

What days and times will the Museum be open?

We are currently open Wednesday to Sunday, 10 a.m. to 4 p.m.. Please visit our Plan A Visit page for more information.

Can I purchase tickets on site?

Non-members are strongly encouraged to purchase tickets online in advance. All tickets are timed to manage traffic flow throughout the day.

How do I purchase tickets?

Non-Member Museum Admission can be purchased online or by calling 716.896.5200 Monday through Friday.

We are now offering walk-up admission for members! Members no longer need to reserve their general admission in advance.

I have a complimentary pass to the Museum. How can I redeem it/them?

We strongly encourage you to call us before visiting to make reservations using your complimentary passes. You will be asked to turn in your physical passes at admissions before entering the Museum.

Are you accepting Arts Access passes for general admission?

Yes. Please call us at least 48 hours before your visit to reserve your passes.

I purchased tickets but am feeling unwell or have been in contact with someone who has tested positive for COVID-19. May I request a refund for my tickets?

Thank you for assessing your own health for the protection of others. Please wait to visit the Museum until you are well or received a negative COVID-19 test. You may call us at 716.896.5200 to reschedule your tickets. Review our Refund Policy for more information about program, membership and admission refunds.

Membership FAQ’s

Are Neighbor Passes still available?

Yes, if you live in the 14208, 14211, or 14212 zip codes you are eligible to purchase a Neighbor Pass but it must be purchased in advance of your visit. Please contact our membership department at 716.896.5200 x311 or [email protected] to make your purchase.